Customer Care Assistant (m/f)

Ogłoszenie nieaktualne

Lizbona

Are you an EU-national and seeking new professional experience in Portugal? Take the chance and participate in the \"Your first EURES job\" initiative promoted by the European Commission to work for a minimum of 6 months in a company in the Portugal.


For our Client, International Airline Company, we are now recruiting Customer Care Assistant (m/f) to perform inbound support. Agents will be able to solve client’s issues like special services conditions (special catering on board, wheelchair booking, pets transportation, etc); Arrival and Departures information; booking flight tickets or arrange changes, Refund calculations, Billing issues or Selling travel insurances (will introduce this issue only in around 15% of the inbound calls).

Education: High School degree (minimum)

Wymagania

• Contact Center experience
• Commercial/Sales Experience
• Previous experience in the Travel business will be a plus
• Previous experience/knowledge in Amadeus software will be a plus
• Knowledge/Skills/ Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Other. Native Speaker (Eliminatory)
• Good English Knowledge spoken and written (training will be in English) - mandatory
• Commercial Attitude, positive way of thinking and Client oriented (mandatory)
• Excellent Communicational skills and Goal oriented
• Passionate about travel

Special Certifications: Previous experience in the Tourism field/Airline Company will be a plus, as well as Amadeus software knowledge.

Oferujemy

• Work Schedules: Full-Time: 8h/day with rotating shifts and days off
• Pay Rate: Base Salary (x14 months) + Meal Allowance + Monthly Rotating Days off Bonus + Monthly Performance Bonus + Monthly Flight Insurance Sales Incentives.
• Interesting and varied work in Portugal
• Financial support (travelling expenses, moving expenses, etc.)
• Preparatory measures by Gi Group experts
• Professional support by our competent and experienced team

Informacje dodatkowe

If you are interested in this job opportunity please send your CV in English to the e-mail address: niemcy@gigroup.com

Gi Group is one of the world’s leading companies providing services for the development of the labour market, operating in: permanent and temporary staffing, search and selection, executive search, outplacement, professional training and hr consulting.
Gi Group is an international recruitment agency holding certificate No.570 entitling us to operate as a work agency in Poland.