IT HELPDESK ASSISTANT – European Market

Ogłoszenie nieaktualne

Lizbona

Are you an EU-national and seeking new professional experience in PORTUGAL?
Take the chance and participate in the "your first EURES job" initiative promoted by the European Commission to work for a minimum of 6 months in a company in Portugal.

Currently for a Multinational Contact Center Outsourcing Provider, a company developing contact centre projects in all EMEA region, we are looking for
IT HELPDESK ASSISTANT – European Market

For a multinational company whose core business focuses on safety, protection, cleaning and facility care within several industries from healthcare to food, vehicles or water treatment.

Helpdesk Assistants will perform inbound support by phone, web form, email and chat, dealing with Database issues, Hardware and Software support (access, login/password reset, errors and installation procedures), Network (new users, resetting users and access control) and troubleshooting.

Assistant will answer helpdesk tickets to authorized users and will diagnose/resolve requests and review daily information on systems status.

Wymagania

• Education- High School diploma
• Technical certificates or Bachelor degree in Information Technology will be a plus
• Experience Target (preferable only)
• Customer Care Experience
• Help Desk, Service Desk or Troubleshooting experience
• Email and chat support experience
• Knowledge: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Other. Native Speaker (Eliminatory)
• Strong English skills both spoken and written
• Familiarity with web browsers and VPN issues
• Experience with Windows based applications
• Excellent Communication skills

Shifts Full-time 8h/day, between 07am and 08pm from Monday to Friday
Contract duration: 6 months.
Location: Lisbon, Portugal.
Base salary (x14 months) + Technical Complement (x14 months) + Lunch fee + Monthly Performance Bonus (after 3 months) + Private health Insurance (after 6 months)
Company provides private health insurance to all employees, after 6 months of work.

Oferujemy

- Interesting and varied work in Portugal for a minimum of SIX month term
- Opportunity for a long-term employment
- Financial support (travelling expenses and moving/relocation expenses)
- Preparatory measures by Gi Group experts
- Support in expanding your Portuguese knowledge
- Professional support by our competent and experienced team

Informacje dodatkowe

If you are interested in this job opportunity please send your CV in English to the e-mail address: niemcy@gigroup.com

Gi Group is one of the world’s leading companies providing services for the development of the labour market, operating in: permanent and temporary staffing, search and selection, executive search, outplacement, professional training and hr consulting.
Gi Group is an international recruitment agency holding certificate No.570 entitling us to operate as a work agency in Poland.