Spanish Customer Service Advisor

Ogłoszenie nieaktualne

Kraków

Job description

• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
• Delivering professional and prompt service to the customers
• Keeping records of all customers’ enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Wymagania

Candidate’s profile

• Very good Spanish language skills both verbal and written
• Good knowledge of English
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
• Technical support experience would be an advantage but is not necessary
• Flexible, well-motivated team player, ability to work under pressure

Oferujemy

What we offer

• Interesting and stable job in international team
• Competitive salary with attractive benefit package
• Intensive training package
• Opportunity of personal development in a multinational environment
• Free private medical care
• Flex benefits
• Additional life insurance
• Friendly working atmosphere

Informacje dodatkowe

Interested candidates are invited to apply online or send CV to recruitmentIS.pl@capgemini.com. Please include reference number in the subject of your message.
Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”
Please include following statement in your application:
"I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application and voice recordings for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA".
We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.
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